Demo

FRAUD ANALYST

PSFCU
NJ Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 4/19/2025

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes : Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities :

  • Review fraud alerts for suspected transactional activity in digital banking, payment systems (e.g. Zelle) and other

financial transactions.

  • Research and analyze suspected activity by using various applications, third-party software, and reports. Analyze
  • data and decide whether the activity is normal or suspicious.

  • Conduct interviews with customers and employees involving suspicious transactional activity.
  • Conduct fair, objective, thorough, and timely investigations; document recommendations for suspicious activity
  • reports (SARs) and participate in the overall case resolution process.

  • Interact professionally and efficiently with all areas and departments of the credit union, members, law enforcement
  • and any other parties related to the matters being investigated.

  • Provide guidance to employees on resolving potential / actual fraud situations effectively.
  • Proactively communicate any current fraud issues or prevention steps to employees.
  • Provide assistance to victims and / or refer them to the appropriate external resources.
  • Identify fraud patterns and communication observations to the team and management.
  • Assist in developing strategies to detect, prevent, and deter fraud.
  • Create policies, procedures, correspondence, review regulations, and reports related to fraud; recommend program
  • changes, including revisions to policies and procedures to facilitate loss prevention.

  • Maintain general knowledge of the payment industry and compliance issues related to all areas of fraud.
  • Cooperate with Collections, Loss Mitigation, and law enforcement to pursue recovery of losses.
  • Protect the confidentiality of all financial data relating to Credit Union operations and its members.
  • Comply with all state and federal laws and regulations in performing day-to-day functions.
  • Other duties that may be assigned.
  • Requirements :

  • Combination of education and experience in digital banking and / or payment systems.
  • Bachelor's Degree preferred in fields of criminal justice, data management, computer science, or other relevant field
  • Experience with fraud investigations involving payment systems (Zelle or similar)
  • Knowledge of online banking, mobile applications, electronic transactions, and network rules.
  • Excellent analytical skills, attention to detail, organizational skills
  • Bilingual English / Polish desired
  • Prior investigative or audit experience
  • Excellent investigative, analytical, critical thinking, and problem resolution skills with the ability to understand and
  • draw conclusions from research conducted.

  • Diverse and in-depth understanding of financial fraud, bank regulations, and best practices.
  • Understanding of BSA / AML and OFAC rules
  • Excellent communication skills
  • Ability to work independently and as part of a team.
  • Strong communication and collaboration skills, including the ability to work effectively in the fast-paced environment
  • AN EQUAL OPPORTUNITY EMPLOYER

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