Medical Office Manager

Job Duties:

• ​​Directly supervises staff and oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times.
• Manages and analyzes assigned employees’ timecards. Assists employees with missed punches and timecard errors. Approves time cards bi-weekly, approves assigned employee mileage expenses.
• Manages time off, absences and staffing issues for assigned staff. Being proactive in ensuring this lines up with provider schedules/vacations.
• Responsible for policy and procedure creation and updates related to the duties of the staff under the Office Manager.
• Performs performance reviews on all assigned staff annually and 90-day or as needed. Produces and analyzes monthly reporting on productivity.
• Resolves interpersonal issues, problem solves and helps employees with locked accounts and/or password resets, troubleshoots basic computer workflow problems. Assists with emergent requests to resume normal workflows.
• Enforces HR policies and procedures, responsible for staff compliance with all policies and procedures to include HIPAA, OSHA and Infection Control compliance. Addresses employee issues, resolves conflicts, administers discipline/counseling and documents corrective actions.
• Assists patients with the patient portal. Sets up accounts and administers passwords to new patients. Unlocks accounts, resets passwords and provides basic navigation to patients needing assistance.
• Works with teams on reducing paperwork, maximizing efficiencies and eliminating barriers that slow patient intake. Looks for ways to use technology and innovation to better our services for patient care.
• Responds to patient complaints. Helps resolve issues and facilitate problem solving for clinical patient issues. Assists physicians and teams with difficult patients and provides assistance with patient dismissals.
• Conducts monthly or quarterly meetings and lunch and learns for assigned staff. Provides training and updates on policies and procedures.
• Works with physicians on development of best practices. Encourages new workflows that maximize efficiency and reduce redundancy.
• Motivates staff and maintains a high level of morale among department personnel.
• Promotes a positive environment for staff and patients that reflects the mission of the group. Promotes a positive image of the organization
• Working as the liaison between the clinic and the billing company.
• Manage office inventory/budgeting.
• Review all procedure notes and billing prior to closeout and submitting to billing.
• Send out all anesthesia billing to the appropriate personnel.
• Generate letters requested by patients/providers. Assist in FMLA completion.
• Review all incoming postal mail/faxes and distribute it to appropriate departments.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Management: 1 year (Preferred)

Ability to Relocate:

• San Antonio, TX 78217: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000