Administrative Assistant - Residential

Why Psynergy Programs?

At Psynergy, we know that together, we achieve more!

Psynergy Programs (psynergy.org) sets itself apart as the destination of choice for residential treatment of chronic mental illness in the state of California. In partnership with twenty-six Counties and Behavioral Health Departments across California, Psynergy provides rehabilitation and specialty mental health services to individuals afflicted with complex and chronic mental illness. We do this in an enriched residential environment where through support, skill-building and treatment clients have created thriving environments and communities of care. Our adjoining outpatient clinics provide and support our clients with the highest levels of service.

We are looking for exceptional team members who can help us build and maintain the highest standards of care in both residential and clinical treatment! Come meet our team!

About You

We are searching for a front office assistant for a very busy office environment in a large residential care facility serving individuals . Your role.

To do this work successfully, you will need:

• Full Vaccination against COVID-19 – CA required

• A commitment to providing the highest levels of service - required
• A great attitude – required
• Two years of experience working in a professional environment
• Excellent Organizational Skills
• To anticipate and Respond to Problems
• Computer Literacy or the ability to learn Computer Skills quickly (can’t “fake it ‘til you make it” on this one)
• Ability to respond to all levels of management
• Exceptional Attendance
• Experience working in behavioral health or in clinic settings - preferred
• We compensate you for your accomplishments and talents! Other qualifications and certifications earn you more $$ so let us know! – preferred

Your Responsibilities

The Clinic Administrative Assistant works out of a professional healthcare clinic focused on helping individuals with mental illness. You will work with a professional treatment team that is focused on delivering the highest level of outpatient services to our clients and your role will be to support the team through management of the front office and the accurate completion of tasks and duties as described below:

The Administrative Assistant helps ensure the operations of the clinic by:

• Greeting and screening incoming clients and visitors
• Notifying staff of appointment arrivals
• Answering clinical office phone, taking messages and transferring calls to appropriate extensions
• Utilizing a “whatever it takes” attitude and focus
• Responds to all email, voicemail, and fax inquiries from staff, county officials and others involved in client care in a timely manner
• Creates, copies and delivers medical records/forms/reports as requested
• Ensures proper signatures from clients, conservators and Psynergy Staff are obtained and paperwork is complete
• Coordinates and monitors clinical staff schedules
• Schedules after-care client appointments and conservatorship hearings
• Creates and maintains documents in the Client’s Electronic Medical Record in accordance with HIPPA
• Ensures security and organization of chart rooms and clinical office files in accordance with HIPPA Medi-Cal certification.
• Maintains clinic caseload roster and notifies staff of changes when clients are admitted and discharged
• Maintains clinical office, including keeping the Informing materials display cases full, keeping the office clean and organized, and ensuring the office equipment is operational
• Responds to all email, voicemail, and fax inquiries from staff, county officials and others involved in client care
• Creates miscellaneous templates, forms, certificates, memos, letters, reports, and other correspondence for clinical staff as needed
• Track correspondence, including FedEx and USPS
• Assist with yearly Medi-Cal certifications
• Assist in billing for Medi-Cal, Medicare and Private Pay
• May occasionally transport clients to medical appointments, off-site groups or to and from their place of residence
• Audits client files for accuracy and completion
• Performs other duties as assigned

Have ideas or skills that would help our clients? Let us know! We are always looking for individuals with special certifications, skills, trainings, degrees, and compensate competitively for them! (ex: CNA, NVCI, First Aid, CPR, Narcan, SUDS, CADC, ARF/RCFE, CBT, DBT, CBT for Psychosis, Motivational Interviewing, etc.)

Your Pay and Other Benefits

• $21 - $25 per hour
• Fast paced and dynamic learning environment that supports clinical treatment for underserved populations
• High quality meal per shift
• Gym membership or Peloton reimbursement
• Employee discount on products from popular retailers through ticketsatwork.com
• 401k with 5% employer match
• Life insurance
• Medical, Dental, Vision insurance
• Paid Time Off
• Still furthering your education? Let us help you pay for it! Up to $2,500 per year
• Annual Bonus and Profit Sharing
• Bring a colleague who also likes to excel and get a $2,500 referral bonus

Your Trajectory

We are a growing company with facilities in Morgan Hill, Greenfield and Sacramento. Your opportunities with Psynergy are largely set by your own goals and progress. When you join Psynergy, you are joining a company looking for its next leaders and we believe in advancement and building opportunities for our employees! You are rewarded with opportunities and support to excel, a $2,500 annual education stipend/reimbursement, a very competitive wage/salary and growing opportunities.

At Psynergy, you will be offered a professional home where you can build skills, your career and best practices in behavioral health treatment. Join Us!

Full Job Description will be provided if selected for an interview

The pay range assigned to this role is based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.