What are the responsibilities and job description for the Hotel Operations Coordinator position at Puppy Paws Hotel & Spa?
Do you LOVE Dogs? Puppy Paws Hotel and Spa is the place for you! Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! We will strive to ensure that your experience here is both a positive and rewarding one. Our goal is to serve our clients, the dogs and our team with EXCELLENCE! To treat our clients’ dogs as family, we should always view them as deserving of respect and LOVING care. At Puppy Paws our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it’s our duty to CARE enough to give some of that back with EXCELLENCE!
If you are wanting to join a compassionate, positive, and knowledgeable team, look no further
Our primary goals are:
- Focus on pet health & well-being by providing fun daily activities for pets
- Personal service – Knowing pups and their owners! We want to continually exceed our client’s expectations by building relationships and giving every dog the utmost attention and care they deserve
- Creating a fun and loving environment where pups enjoy spending time away from home.
The Hotel Operations Coordinator works directly under the guidance of the Assistant Facility Manager to coordinate the Daycare/Boarding Department. This position will oversee all aspects of Hotel Operations and team and act as a working manager. Requires ability and willingness to step into any role in daycare, boarding and guest services departments. Maintain reliable attendance and punctuality and demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with the Assistant Facility Manager and all departments: Hotel Operations, In-Home Services, Guest Services, Spa, and Training.
Full Time Perks:
- Healthcare & Dental Insurance
- 401k Retirement Plan
- Paid Time Off, after 2 years employment
- Professional Development
- Employee Discounts
Requirements:
- Maintain an EXCELLENT level of customer service.
- Comfortable and confident with all sizes and breeds of dogs.
- Have a full comprehension of all the boarding/daycare SOP's.
- Understand and operate within the Puppy Paws Service Standards.
- Be teachable and willing to actively grow your knowledge and skills through continued education.
- Attention to detail, able to take instructions well and a good memory.
- Able to lift up to 50lbs.
- Creating and maintaining a positive culture and work environment.
- Exhibit cooperation and teamwork with ALL departments.
- Follow and uphold dress code.
- Maintain clear, consistent communication with Assistant Facility Manager and Facility Manager.
- Have a working knowledge of ALL departments and positions.
- Uphold Puppy Paws Core Values.
- Able to perform all the following job duties reliably.
Job Duties:
- Ensure that the Department cleanliness is maintained to Puppy Paws standard of cleaning.
- Ensure SOP comprehension, communicating with team that SOP's are REQUIRED. Let management know of any changes or updates that need to be made.
- Daily walkthrough of facility, making notes of what needs to be addressed. Maintenance issues, cleaning etc...
- HR updates for employee issues or concerns, call-ins, tardiness etc...
- Ensures checklists are relevant and the team comprehends and completes their assigned checklist.
- Manage productivity of team members.
- Keep supply list updated for monthly supply purchases.
- Maintain Daily Notes throughout your shift, if something changes update notes
