What are the responsibilities and job description for the Commercial Clerical position at Purcell Tire & Rubber Co?
Description
MISSION
To provide clerical support to all store operations personnel and procedures
Essential Duties
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
MISSION
To provide clerical support to all store operations personnel and procedures
Essential Duties
- Billing, credit and collection.
- Handling location purchase orders.
- Ensuring inventory is secured, stored and only accessible to the associates in accordance with company guidelines.
- Maintaining work flow and organization to ensure maximum productivity.
- Filing and other administrative duties.
- Reviewing daily sales reports for any significant changes in gross profits, inventories and potential bad debt losses.
- Maintaining control of all Center assets and inventory.
- Customer interaction through phone calls.
- Opening and closing work orders.
- Quoting tire prices, including trade-ins, accurately.
- Maintaining a clean customer waiting area, including restrooms to reflect the proper corporate image to the public
- Cleaning, restocking, and updating store displays daily.
- Submitting p-card statements to the accounts payable department weekly
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education: High School
- Minimum Job-Specific Experience: N/A (training provided)
- Management Experience: N/A
- Driver’s License Required: Yes
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
- Typing – Ability to type at 55 wpm
- Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
