General Manager

JOB TITLE

Club Manager

Reports Directly to District Manager

JOB OVERVIEW

To provide the highest quality of service, to members,guests and staff while maintaining the organization and cleanliness of the club. To facilitate a positive member and staff experience, keeping customer service at the forefront.

RESPONSIBILITIES & DUTIES

• Manage daily operations of fitness facility
• Maintain the equipment, including repairing and replacing items as necessary.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner
• Setting and contributing to targets for attracting new members
• Demonstrate a working knowledge of all standard operating procedures and policies
• Coordinate and work with other departments, including Personal Training and Group Fitness
• Train, supervise, and schedule the front desk, janitorial, and Kid’s Club staff
• Oversee and manage multiple aspects of inventory, payroll, shift coverage, and general club maintenance
• Oversee and manage club collection calls
• Ensure club meets standards for cleanliness, maintenance, safety, and security
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ordering of supplies based on club requirements.
• Determining and improving weak areas of the club
• Resolve employee issues or concerns
• Ensure prompt opening/closing of gym
• Manage disciplinary/termination activities.
• Determine and communicate equipment repair in Fitness EMS in a timely manner
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

QUALIFICATIONS

• Excellent customer service skills
• Ability to communicate effectively with members and staff
• Understanding of basic math skills, cash processing procedures and inventory management
• Ability to work and multitask in a fast paced high volume environment
• Must be able to lift and move 45lbs
• Must be able to stand for 8 hour shifts
• Flexible work schedule
• Functional computer and telephone skills
• Capable of following a recipe
• Ability to complete minor cleaning duties
• Must be 18 years of age or older

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Job Type: Full-time

Pay: $39,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $39,000 - $42,000