What are the responsibilities and job description for the Outbound Customer Service Representative position at Pure Water Systems of Nevada?
Overview
We are seeking a motivated and enthusiastic, remote-based Outbound Customer Service Representative to join the Pure Water Team! In this role, you will be responsible for making outbound calls to customers, providing exceptional service, and ensuring their needs are met. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle data entry efficiently. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Responsibilities
- Conduct outbound calls to customers to schedule service appointments.
- Communicate effectively with customers to understand their needs and resolve issues.
- Utilize phone etiquette to maintain a professional demeanor during all interactions.
- Perform data entry tasks accurately and efficiently into our customer management system.
- Provide information regarding products and services, enhancing customer satisfaction.
- Collaborate with team members to improve processes and share best practices.
- Maintain detailed records of customer interactions and feedback for future reference.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication skills in English; multilingual abilities are a plus.
- Proficient in data entry with attention to detail.
- Ability to handle high volume of outbound calling with confidence and professionalism.
- Familiarity with computerized systems for managing customer information.
- Excellent phone etiquette and interpersonal skills.
- A proactive approach to problem-solving and customer support.
Join us as an Outbound Customer Service Representative and be part of a team that values dedication, teamwork, and exceptional service!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Reno, NV 89503 (Required)
Ability to Relocate:
- Reno, NV 89503: Relocate before starting work (Required)
Work Location: Hybrid remote in Reno, NV 89503
Salary : $16 - $18