Receptionist

The Receptionist is a vital part of the Puzzle Box Academy team, responsible for providing exceptional front office support and ensuring smooth daily operations. Key responsibilities include managing student and family check-ins and check-outs, answering phone calls, collecting copays, coordinating tours, and maintaining positive relationships with students, families, staff, and the community. The ideal candidate must be highly organized, possess outstanding communication and computer skills, and have a strong commitment to customer service.

Responsibilities:

• Answer and route telephone calls appropriately.
• Greet and welcome staff, families, students, and community members with professionalism and warmth.
• Receive, inventory, and distribute deliveries as well as incoming and outgoing mail and courier services.
• Prioritize and coordinate the completion of office administrative, secretarial, and clerical tasks and projects.
• Serve as a liaison between parents, staff, and the community.
• Troubleshoot ProCare-related issues and escalate when necessary.
• Schedule and confirm facility tours.
• Record and prepare client attendance and punctuality reports for designated staff.
• Prepare, maintain, and distribute client and staff calendars and scheduling information.
• Use various systems and applications to input data, maintain records, and prepare reports.
• Interpret, explain, and enforce organizational rules, policies, and procedures.
• Coordinate custodial, maintenance, and other facility-related activities with the Director of Facilities to ensure a clean and productive environment.
• Prepare and distribute facility maintenance reports to appropriate management personnel.
• Participate in planning, scheduling, and coordinating team meetings.
• Maintain a proficient understanding of standards and best practices for efficient office administration.
• Attend meetings, events, and seminars as required.
• Perform other duties and responsibilities as assigned.

Working Environment:

• Regularly requires sitting, walking, standing, reading, seeing, speaking, hearing, organizing, typing, and viewing computer monitors.
• Occasional lifting of objects up to 50 pounds.
• Work takes place in an indoor, climate-controlled environment with occasional outdoor activities in non-climate-controlled settings.
• Interaction with school-aged children with various developmental disabilities, including behavior management.
• Exposure to high-volume auditory sounds and activities.
• Occasional local travel by automobile may be required.

Minimum Education & Experience Requirements:

• High School Diploma/GED required; Associate Degree preferred.
• Experience in a professional, medical, or ABA clinic environment with direct customer service is preferred.
• Strong interpersonal and relationship-building skills with the ability to establish and maintain positive working relationships.
• Ability to travel between multiple locations as needed.
• Excellent organizational skills, attention to detail, and ability to multitask and meet deadlines.
• Proficient in PC usage and the ability to learn and use new programs as required.
• Knowledge of basic office equipment including internet, email, telephone, copy, and fax machines.

Core Knowledge, Skills, and Abilities:

• Ethics: Demonstrates integrity, honesty, respect, and sound judgment.
• Accountability: Takes ownership of actions and contributions as a team member.
• Professionalism: Provides courteous and responsive support to all stakeholders.
• Judgment: Uses logical reasoning to make decisions that support a productive environment.
• Communication: Conveys verbal and written information effectively.
• Interpersonal Relationships: Builds positive relationships through active listening and constructive communication.
• Teamwork: Collaborates with others to achieve common goals and values contributions of all team members.
• Initiative: Identifies and addresses opportunities for improvement proactively.
• Time Management: Manages time effectively to prioritize and complete tasks.
• Technical Knowledge: Demonstrates a basic understanding of relevant standards and regulatory requirements.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $14 - $16