What are the responsibilities and job description for the Desktop Support position at Pyramid?
Overview
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. If you have a passion for technology and enjoy troubleshooting, we want to hear from you.
Responsibilities
- Install, maintain, and troubleshoot hardware and software issues on desktops and laptops
- Respond to IT support requests in a timely manner
- Set up and configure new equipment
- Provide technical support for network-related issues
- Collaborate with the help desk team to resolve technical problems
- Ensure security measures are in place to protect data and systems
Skills
- Proficient in TCP/IP networking protocols
- Strong knowledge of computer management and firewall configurations
- Excellent communication skills to interact with users effectively
- Experience in software troubleshooting and technical support
- Familiarity with Windows Server, Active Directory, and DNS services
- Ability to work efficiently in a fast-paced environment
- Prior experience in a help desk or desktop support role is a plus
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 2 years (Preferred)
- iOS: 1 year (Preferred)
- Windows: 2 years (Preferred)
Work Location: In person
Salary : $22 - $25
