Consultant, People Operations

Challenge yourself to deliver exceptional customer service experiences at Qantas Work with a diverse stakeholder group and grow your career as part of our internal People Operations support team 8 month fixed term opportunity based at our Mascot Campus, Sydney Our People Services function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces. We’re a high performing team and we each have the opportunity to add value and make an impact on the business. As a Consultant in our People Operations team, you will immerse yourself in relevant Qantas policies, procedures and frameworks and be responsible for responding to all incoming Qantas employee and business manager queries received via a number of channels (including phone and email). You will provide an exceptional level of service while guiding the customer through processes, tools or information that will address their need at first point of contact, as well as process all follow-up transactions, information updates and any necessary escalations. In this role you will be responsible for providing quality and consistent service by accessing the People Services Knowledge Library, you will collaborate closely with the Human resources community across the Group and proactively participate in coaching, training and development opportunities. What you’ll bring to the role: Qualifications in a Human Resources (HR) discipline and/or previous experience in a contact centre, HR or similar role Commitment to customer service excellence, and the ability to work in a fast-paced dynamic environment Excellent verbal and written communication skills with the ability to build strong rapport with diverse stakeholders Analytical, problem-solving skills with the ability to manage conflicting tasks with a high level of accuracy High attention to detail Ability to maintain discretion and exercise strict confidentiality in a complex organisation Strong computer literacy including experience with Microsoft Office applications and other Workforce systems Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. If you’re ready for a culture that will challenge and excite you, submit an application today. Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. Applications close: Thursday 3rd August, 2023 Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50. FYI the link is also here - https://www.qantas.com/au/en/frequent-flyer/discover-and-join/join-now.html/code/qantascareers Life in the Qantas Group is fast moving, challenging and always exciting. That’s because today we’re much more than an iconic airline. With 25,000 people in Australia and overseas across Airline, Operations, Freight, Customer & Digital, Loyalty and Technology, we’re as diverse as the people who work with us. Together we’re driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion, ambition and commitment that has always set us apart. Wherever you work across the Qantas Group, you’ll quickly discover that a role with us is much more than a job. In this dynamic environment, you’re encouraged to demonstrate initiative, embrace challenge and build your experience every day. Candidate privacy policy | Qantas

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