What are the responsibilities and job description for the Senior GRC IRM Platform Administrator position at QTS Realty Trust , Inc.?
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The Senior GRC IRM Platform Administrator will lead, plan, and ensure all Information Security Governance, Risk and Compliance system initiatives are sustained, including GRC, Vulnerability Response, Business Continuity and Integrated Risk Management. This role will serve as the key technical resource contributing to the configuration, development, day-to-day support, and maintenance of the ServiceNow implementation supporting the QTS GRC program, including continued system enhancements, and daily operational health check requirements. This role will also be expected to have a deep understanding of the ServiceNow platform and the configurations / system customizations capabilities. The Senior GRC IRM Platform Administrator is responsible for supporting GRC process activities and providing instructions to ensure the activities are properly documented. This role will also follow recognized ITIL best practices and facilitate cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards, and participate in performance improvement initiatives.
RESPONSIBILITIES, other duties may be assigned
- Manage the day-to-day operations of the ServiceNow GRC platform, to includes System Configuration and Maintenance; User Support and Training; Data Management and Integration; System Enhancements and Upgrades; and Security and Compliance
- Perform regular maintenance, updates, and participate in upgrades to the Integrated Risk Management application
- Monitor platform performance and ensure optimal functionality
- Plan and assist with configuring and customizing the ServiceNow GRC modules to meet operational business requirements
- Develop and implement workflows, reports, and dashboards to support the QTS GRC program.
- Assist and own integrating ServiceNow GRC / IRM with other systems and tools
- Provide technical support to users, troubleshoot issues, to ensure resolution is achieved
- Conduct training sessions and create user documentation to enhance user proficiency
- Assist users in understanding and utilizing the platform effectively
- Support the development and implementation of the GRC policies, procedures and frameworks
- Collaborate with stakeholders to identify and assess risk, controls, and compliance requirements
- Ensure the platform aligns with industry standards and regulatory requirements
- Identify opportunities for process improvements and automation within the GRC platform
- Remain updated on the latest trends and best practices in GRC and ServiceNow technologies
- Recommend and implement enhancements to improve the platforms efficiency and effectiveness
- Support regular system maintenance tasks, including software updates, patches, and perform tuning
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
SKILLS (FROM SKILLS LIBRARY)
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here :
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here :
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
