What are the responsibilities and job description for the Senior Manager, Accounts Receivable Operations position at Quadax, Inc.?
Job Description
Job Description
Responsibilities :
- Accountable to ensure month-end close for all clients is completed on close date.
- Track team performance against operational and departmental KPIs to ensure all corporate and client goals are being met.
- Present KPI results monthly to executive management, including outliers and action plans. Track status to action plans.
- Add, adapt, and implement processes to meet the needs of both the client and the billing teams. Recommend areas of improvement with a focus on increasing offshore staff and automation.
- Determine staffing needs based on volume forecast, financial metrics, and decide on onshore vs. offshore work assignments. Present staffing plan at quarterly meetings.
- Monitor FTEs on account(s) against revenue to ensure expense ratio meets company targets.
- Oversee management staff and provide education and guidance as needed. Provide direction on work task priorities.
- Analysis of process flows and Account Receivable status.
- Monitor the daily activity and performance of all direct reports.
- Work with Management team on monitoring and reporting performance trends to create plans to improve performance for any staff not able to meet standards.
- Attend client meetings to answer process or billing related questions and address any issues raised.
- Investigate outstanding aged accounts receivables to determine the steps needed to obtain payment and take appropriate actions.
- Monitor electronic claim and payment transactions.
- Other duties as assigned.
Qualifications :
