What are the responsibilities and job description for the IT-Technician 1 position at Quadax?
Overview
This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications.
Responsibilities:
- Provide second-level software support for EDI clients and staff.
- Research network issues, program errors, and Windows errors relating to Xpeditor Server performance.
- Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases.
- Map client claim files in order to load into Xpeditor.
- Establish custom edits/converts using Xpressbiller software.
- Modify Xpeditor Reports per client requests.
- Assist with identifying product shortcomings and possible enhancements.
- Other duties as assigned.
Qualifications:
- Associate’s degree preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast paced environment
- Strong attention to detail – working with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
