What are the responsibilities and job description for the IT Technician position at City of Springfield, Ohio?
The Information Technology (IT) Technician is responsible for performing highly technical professional work in support of the City's Information Technology Division.
- Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
- Troubleshoot and resolve network and server related issues.
- Perform hardware repairs, software installations/upgrades and manage system configurations.
- Perform maintenance tasks on network devices such as software or firmware upgrades.
- Identify and resolve network performance issues.
- Manage and troubleshoot network security issues.
- Comply with all data backup, disaster recovery, software licensing, security and authorization policies.
- Monitor system performance and proactively make improvements.
- Other related duties as assigned.
- Associate degree in Computer Science or related field and supplemented by a minimum of five years of experiencein technology.
- Experience with a wide range of computer, mobile, and peripheral equipment.
- Familiarity with Active Directory, VMware virtualized environments, and cloud based computing. (Preferred)
- One or more: CompTIA A , Network , Security certifications. (Preferred)
- Possession of a valid Motor Vehicle Operator’s License.
- Knowledge of LAN/WAN architecture and principles, networking protocols and troubleshooting of wired and wireless networks.
- Ability to replace and repair computer hardware, and effectively use handheld network diagnostic tools. (Cable tester, Tone generator, punchdown tools).
- Strong organizational and time management skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.
- Ability to work well both independently and in a team environment, demonstrating significant initiative and self-motivation.
- Excellent written and verbal communication skills, and ability to effectively communicate with technology users of all skill levels.
Salary : $30 - $38
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