What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with diverse guests, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle check-in and check-out procedures efficiently.
- Manage reservations and provide information about hotel amenities and services.
- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with phone calls, providing information about the hotel and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Promote hotel services, including dining options, events, and special offers.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Multilingual or bilingual abilities are a plus, enhancing guest relations.
- Familiarity with hotel management software is advantageous.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A genuine passion for providing outstanding guest services in a resort or hotel setting.
- Flexibility to work various shifts, including weekends and holidays.
Join our team as a Front Desk Agent where your contributions will be valued, and your career in hospitality management can flourish!
Job Type: Full-time
Pay: $15.00 - $17.58 per hour
Expected hours: 24 – 48 per week
Benefits:
- Employee discount
- Food provided
- Free parking
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Application Question(s):
- Must have some hotel experience
Location:
- Columbus, NE 68601 (Preferred)
Ability to Commute:
- Columbus, NE 68601 (Required)
Work Location: In person
Salary : $15 - $18
