What are the responsibilities and job description for the Hotel Front Desk Agent position at Quality Inn Downtown Detroit?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A background in hospitality management or hotel operations is preferred, along with the ability to engage with guests from diverse backgrounds.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage reservations and provide information about hotel amenities and services.
- Process payments and maintain accurate records of guest accounts.
- Conduct night audits as needed, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote hotel services and local attractions to enhance the guest experience.
- Maintain a clean and organized front desk area at all times.
Experience
- Previous experience in customer service or hospitality roles is preferred.
- Familiarity with hotel management software is a plus.
- Multilingual or bilingual abilities are highly desirable for effective guest relations.
- Strong phone etiquette and communication skills are essential for handling inquiries effectively.
- A background in resort or hotel operations will be beneficial in understanding guest needs.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Detroit, MI 48207 (Required)
Work Location: In person
Salary : $14 - $15