What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at QUALITY INN EAST?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team at a premier resort. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the overnight shift. This position involves performing night audits, managing guest services, and providing exceptional customer service to ensure a positive experience for all guests.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Provide outstanding customer service by addressing guest inquiries and resolving issues promptly.
- Maintain accurate records of guest accounts and transactions.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Uphold high standards of hospitality management by creating a welcoming environment for guests.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist in maintaining security protocols throughout the resort during overnight hours.
Qualifications
- Previous experience in night audit or similar roles within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest relations.
- Knowledge of hotel management software is an advantage.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills and attention to detail.
- Ability to work independently during overnight shifts while managing multiple tasks efficiently.
- A background in hospitality management or related fields is desirable.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Expected hours: 16 – 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Amarillo, TX 79102 (Required)
Ability to Relocate:
- Amarillo, TX 79102: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $10
