What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at USPM Group?
```Overview```
We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel amenities, local attractions, and dining options
- Operate phone systems and direct calls to the appropriate department or staff member
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain cleanliness and organization at the front desk area
```Qualifications```
- Previous experience in hospitality or front desk role preferred
- Knowledge of hotel management systems is a plus
- Excellent phone etiquette and communication skills
- Multilingual abilities are highly desirable
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
Join our team and be part of creating memorable experiences for our guests. Apply today!
Job Type: Full-time
Pay: $11.00 - $12.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Amarillo, TX 79106: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
