What are the responsibilities and job description for the Customer Service Representative position at QUALITY PRO SERVICES LLC?
Job Description
Job Description
Benefits :
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Benefits / Perks
Competitive salary
Paid Time Off
Opportunities for growth and advancement
A supportive and friendly team environment
Training and resources to help you succeed
Job Summary
We are seeking a Customer Service Representative to join our team. Are you a friendly, organized, and detail-oriented individual who thrives on helping others? Join our growing plumbing and heating business as a Customer Service Representative and become an essential part of our team!
Responsibilities :
Answering customer inquiries via phone, email, and chat in a professional manner.
Scheduling service appointments and dispatching technicians.
Maintaining accurate records of customer interactions and service details.
Resolving customer concerns with empathy and efficiency.
Supporting the team with administrative tasks as needed.
Qualifications
High school diploma / GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Familiarity with scheduling software or CRM systems is a plus.
Excellent phone and verbal communication skills
Excellent organizational and multitasking abilities
A positive attitude and commitment to providing exceptional service
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
