What are the responsibilities and job description for the Front Desk Agent position at QUALITY SUITES?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently. As the first point of contact for guests, you will play a crucial role in enhancing their experience at our establishment.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Assist with reservations and provide information on room availability and rates.
- Uphold high standards of phone etiquette while handling incoming calls and messages.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain cleanliness and organization of the front desk area.
Experience
- Previous experience in hospitality or guest services is preferred but not mandatory.
- Familiarity with front desk operations in a resort or hotel setting is a plus.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Strong interpersonal skills with an emphasis on guest relations and communication.
- Proficiency in hospitality management software is beneficial but not required; training will be provided.
Join our team as a Front Desk Agent, where your enthusiasm for hospitality will shine through every interaction!
Job Types: Full-time, Part-time
Pay: $12.88 - $13.47 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Morristown, TN 37814 (Required)
Ability to Relocate:
- Morristown, TN 37814: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13