What are the responsibilities and job description for the Senior Account Manager position at Quench USA, Inc.?
About Quench
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
The remote Senior Customer Care Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.
Essential Functions
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
The remote Senior Customer Care Account Manager is responsible for the satisfaction, loyalty and retention of Quench's largest customers. As such, each Sr. Customer Care Account Manager is specially trained to handle any questions or escalated concerns within their customer base and work with Quench's Leadership and Sales Partners on broad scale solutions when necessary.
Essential Functions
- Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues
- Strong analytical skills with the ability to run reports to gather information to solve complex customer issues
- Strong communication skills and ability to work with cross functional teams.
- Ability to lead customer meetings to gather and communicate information.
- Work independently to solve customer requests or escalations.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Support growth opportunities with sales teams to improve monthly customer revenue.
- KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
- Ability to take feedback and corrective actions from management.
- Maintain regular and reliable attendance
- Proven account management experience supporting customers and sales team.
- Strong analytical skills and the ability to solve complex customer issues
- Ability to work independently and follow procedures/policies
- Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day
- Strong communication skills with internal cross functional teams and external customers
- Experience in delivering client-focused solutions based on customer needs
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Ability to collaborate and use influence cross-functionally
- Experience with KPI's and reporting
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
- Excellent verbal and written communications skills
- Bachelor's Degree preferred
- Career progression opportunities
- Fully Remote!
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- 15 days PTO and 10 paid Holidays
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
- We never request banking details or other personally identifiable information during interviews
- Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment
- Official emails are from our domain. Our approved emails will come from @quenchwater.com
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
