Information Technology Support Engineer - Japanese Bilingual

Position

IT Support Engineer

Summary

An IT support company located in Gardena, CA is looking for a Japanese bilingual person with technical background (entry level - 3 year experiences). Their client list includes mega size publicly traded companies.

On-the-Job training is provided for new hire. Training period (1-6 months) will be determined according to candidate’s skill level.

Any corporate IT experience is a plus, but no previous technical experience is required for an entry-level as long as showing the ability and willingness to quickly learn technical and communication skills.

Essential Duties

-Technical support for products (apps) in English. Mainly by email, but also online support via Zoom is available on rare occasions.

​-Remotely monitor and trouble-shoot IT infrastructure system problems via internet and phone, provide cloud system users of technical support by phone/internet.

-Communicate with the application developer in Japan via email and participate in regular meetings in Japanese.

-Participate in technical support related translation work and projects, ISMS, internal IT system management work, and other assignments as required.

Working Hours, Working style

M-F 8:00am-5:00pm Office

work is required for the first year

After 1 year, remote work will be determined by the client based on work status and other factors.

Woking Location

​Gardena, CA

Salary/Benefit

$20-23/hr

Non-Exempt

Medical, dental, and vision insurance (fully covered by the employer for the employee and family)Holidays

-​Paid Vacation

-Sick Leave

-Paid Holidays

Qualifications​

-Any corporate IT experience is a plus, but no previous technical experience is required for an entry

-level as long as showing the ability and willingness to quickly learn technical and communication skills.

-Conversational level Japanese language capability is required.-Fluency in English is require

d.-Self

-learning ability, team-work oriented/non-self-center attitude, appreciation to other employees and customers, diligence, perseverance, detail-oriented, proactive, very cautious not to make a careless mistake, well anticipated behavior, time-punctuality, and ability to perform well under pressure are required.

-Must have positive attitude, be flexible to work-hour/days according to project needs, and able to work in global operation environment with understanding of cultural differences.