What are the responsibilities and job description for the Technical Support Engineer position at QUICK USA, Inc.?
Position
Technical Support Engineer
Summary
A Japanese equipment manufacturer is seeking a bilingual Technical Support Engineer specializing in diagnostic imaging equipment. The ideal candidate will excel in a collaborative environment, support technical initiatives, and ensure exceptional customer service. This role involves cross-functional teamwork, performing preventive maintenance, troubleshooting, and maintaining compliance with company standards. Fluency in both English and Japanese is required.
Essential Duties
- Collaborate with cross-functional teams, including Electrical, Firmware, and Production Engineering, to support technical projects.
- Generate and update engineering documentation, departmental procedures, and flowcharts.
- Provide technical support and troubleshooting assistance for diagnostic imaging equipment.
- Perform repairs, scheduled preventive maintenance, and calibrations to ensure system functionality.
- Document service activities, including field service tickets, QA forms, and inspection reports, in compliance with company standards.
- Maintain inventory integrity and manage company assets.
- Work closely with customers, sales teams, and operations to address technical issues and clarify customer requirements.
- Ensure adherence to Quality Management Systems and support company-wide initiatives.
- Travel to various sites, including overnight stays and air travel, as required.
Working Hours, Working style
Monday - Friday; 9 : 00 - 17 : 30
On Site
Woking Location
Torrance, CA
Salary / Benefit
54K - 60K
Holidays
Saturdays, Sundays, major US Holidays
Qualifications
Salary : $54,000 - $60,000
