What are the responsibilities and job description for the Facilities Support Specialist (Computer Help Desk) position at QuickChek?
Overview:
Some benefits for this role include:
Communication, Critical Thinking, Analytical, & Mathematics Skills:
Software Skills:
Certifications & Licenses:
As a Facilities Support Specialist for the Computer Helpdesk, you will work with the Facilities Support Team and with the Operations Team to coordinate all computer-related equipment maintenance functions. The individual will ensure all work is performed in accordance with company cost and quality standards. He/she will maintain accurate, detailed records of all facility desk activities. The main objective of this position is to reduce costs through the development of cost-savings ideas.
Some benefits for this role include:
- 401(k) dollar-for-dollar matching up to 6%, as well as a 3% Annual Retirement Contribution from the Company (Matching vests immediately, ARC after 3 years)
- Annual STI (Short-Term Incentive/Bonus) based on company and individual performance
- Health, Dental, Vision insurance
- Company-paid Life Insurance, with supplemental insurance options available
Essential Functions and Responsibilities include the following. Other duties may be assigned.
- Maintain a courteous, professional relationship with all customers – both internal and external
- Directly respond to all questions and/or inquiries made to the Helpdesk with concise, direct responses
- Personally, redirect any questions not related to store systems to the appropriate department
- Follow up on all calls to ensure prompt complete repair service
- Log all incoming calls, corrective action, and costs into the Service Now system
- Assist in maintaining spare part inventory
- Prepare routine reports and clerical duties and assist the Leader of Retails Systems Support with special projects, as assigned
- Maintain 24/7 on call, as required
- Update and maintain the Store support documentation
- Assist in the design and implementation of preventative maintenance programs
- Respond, as necessary, for field repairs
Education & Experience:
- Bachelor’s Degree or equivalent computer experience is preferred
- QuickChek Store Operations experience is a plus
- Experience working with HelpDesk software is a plus
Communication, Critical Thinking, Analytical, & Mathematics Skills:
- Must have excellent troubleshooting skills
- Excellent communication skills with the ability to communicate to all levels of the organization
- Must be committed to customer service
- Ability to work independently and maintain timeline commitments
- Ability to perform assigned duties with minimal direction
- Must be energetic and enthusiastic with the ability to handle multiple tasks in a timely manner
Software Skills:
- Proven ability to use Microsoft Office applications including Excel, Word, and Outlook
- Experience with computer systems installations and troubleshooting is a plus
Certifications & Licenses:
- Must possess a valid driver's license and evidence of insurability
