What are the responsibilities and job description for the Facilities Support Specialist (Computer Help Desk) position at QuickChek?
Overview
As a Facilities Support Specialist for the Computer Helpdesk, you will work with the Facilities Support Team and with the Operations Team to coordinate all computer-related equipment maintenance functions. The individual will ensure all work is performed in accordance with company cost and quality standards. He/she will maintain accurate, detailed records of all facility desk activities. The main objective of this position is to reduce costs through the development of cost-savings ideas.
Some benefits for this role include:
401(k) dollar-for-dollar matching up to 6%, as well as a 3% Annual Retirement Contribution from the Company (Matching vests immediately, ARC after 3 years)
Annual STI (Short-Term Incentive/Bonus) based on company and individual performance
Health, Dental, Vision insurance
Company-paid Life Insurance, with supplemental insurance options available
Responsibilities
Essential Functions and Responsibilities include the following. Other duties may be assigned.
Maintain a courteous, professional relationship with all customers – both internal and external
Directly respond to all questions and/or inquiries made to the Helpdesk with concise, direct responses
Personally, redirect any questions not related to store systems to the appropriate department
Follow up on all calls to ensure prompt complete repair service
Log all incoming calls, corrective action, and costs into the Service Now system
Assist in maintaining spare part inventory
Prepare routine reports and clerical duties and assist the Leader of Retails Systems Support with special projects, as assigned
Maintain 24/7 on call, as required
Update and maintain the Store support documentation
Assist in the design and implementation of preventative maintenance programs
Respond, as necessary, for field repairs
Qualifications
Education & Experience:
Bachelor’s Degree or equivalent computer experience is preferred
QuickChek Store Operations experience is a plus
Experience working with HelpDesk software is a plus
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