What are the responsibilities and job description for the IT Help Desk Support Technician position at Quickconnect?
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities (Level 1 and Level 2 Tickets) :
- Provide Help Desk Support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures
- Assist with onboarding of new users
- Report issues to the Service Desk for Escalation
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Wayne, NJ 07470
Salary : $20 - $25