IT Support Technician

Universal Technical Resource Services, Inc. (UTRS) is currently seeking IT Support Technician to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

This position will provide technical support and assistance to computer users. Responsibilities include troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter.

This position is located at Picatinny Arsenal.

What will you be doing?

This position will be a key member of the QESA OSE team.  Duties include:

• Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
• Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
• Provide walk-thru customer first service, interact with our end user base.
• Maintain appropriate stockroom level by adhering to procurement and asset inventory process.
• Train users and communicate on how to use technology equipment and provide process documentation providing excellent customer service.
• Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users.
• Complete ticket logging/classification/categorization correctly and efficiently.
• Follow up on outstanding incidents/requests to provide better customer satisfaction.
• Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, Smartphones, Windows, Microsoft apps etc.) and networking.
• Provide hardware/software installation, configuration, and troubleshooting for workstations including PC, Tablets, MFDs, Printers, and other devices.
• Provide support for conference room audio/video equipment.
• Utilize the ticketing system to respond to requests and incidents and provide thorough documentation for work performed.

• Provide end-user training on device use and functionality, and use of IT portals for creating requests and inquiries.
• Maintain physical asset management records and inventory and perform audits to verify accuracy.
• Follow and adhere to all security related policies as it pertains to IT support, asset management procedures, and other areas.
• Troubleshoot moderate to complex hardware/software issues.
• Process warranty device claims for break/fix on company devices
• Provide on-demand support for our front-line staff.
• All other duties as assigned.

What skills will the ideal candidate have to be successful?

This position will require the following skillsets and experience:

• Candidate must have technical knowledge of 1 years’ experience with Microsoft products, TCP/IP, Ethernet standards, Active Directory, and SCCM client.
• The ability to self-organize and adapt to changing priorities in a fast-paced environment is a requirement.
• Critical thinking, troubleshooting, and an interest in assimilating new technical skills are also a must.
• Associate degree in computer science and/or Information trade school certificate of completion.
• CompTIA A
• CompTIA Security
• No travel required
• Security clearance level - Secret
• Must be US Citizen and able to obtain a security clearance

Read about our benefits here: Our Benefits - UTRS | Thinking Forward

UTRS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected  by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

For more information or to apply now, go to the website below:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf 

https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf

https://www.dol.gov/agencies/ofccp/vevraa/self-id-form

Salary : $43,100 - $71,900