What are the responsibilities and job description for the General Manager, Warehouse (Returns) position at Quince?
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
Customer First. Customer satisfaction is our highest priority.
High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.
Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE:
Role Overview:
As the General Manager, Warehouse at Quince.com, you will play a pivotal role in overseeing our first Returns Processing Center, building it from the ground up. Leading a dynamic team that includes 2 Area Managers, 1 Learning Manager, and up to 1,000 hourly Associates, you'll drive performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility. This position is responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.
RESPONSIBILITIES:
Pay Range
$155,000—$220,000 USD
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
Customer First. Customer satisfaction is our highest priority.
High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.
Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE:
Role Overview:
As the General Manager, Warehouse at Quince.com, you will play a pivotal role in overseeing our first Returns Processing Center, building it from the ground up. Leading a dynamic team that includes 2 Area Managers, 1 Learning Manager, and up to 1,000 hourly Associates, you'll drive performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility. This position is responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.
RESPONSIBILITIES:
- Lead and manage all aspects of site operations, including performance, quality, safety, and customer experience across all departments.
- Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives.
- Set performance goals for your team, provide coaching and feedback, and ensure alignment with company objectives.
- Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts to enhance operational efficiency for your facility.
- Use data-driven insights and analytics to identify areas for improvement, track performance metrics, and implement strategies to optimize operational efficiency.
- Leverage data analytics and automation tools to optimize reverse logistics flows, improving the speed and accuracy of returns processing and minimizing costs.
- Ensure all safety standards and compliance regulations are followed, creating a secure working environment for all team members.
- Oversee staffing, including recruitment, training, performance management, and the development of team members.
- Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.
- Collaborate with cross-functional teams (HR, Finance, IT, Facilities, etc.) to ensure resource availability and support for key projects and initiatives.
- Share best practices and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.
- Manage the operational P&L for the site, ensuring cost control and budget adherence.
- Ability to lift and move totes up to 49 pounds each
- Frequent bending, lifting, stretching, and reaching
- Standing and walking for an average of 5 miles per day
- Ability to work in construction/distribution environments (e.g., noisy, unlit, unheated, non-air-conditioned)
- Must be able to access all areas of the building (including stairs and ladders) safely
- Bachelor's Degree in Business, Operations, Supply Chain, or a related field
- 7 years of leadership experience in manufacturing, distribution, or e-commerce environments, including at least 2 years in a senior management role
- Proven track record of driving operational performance, process improvement, and team development
- Experience managing performance metrics, budgets, and P&Ls
- Proficiency in Microsoft Office Suite, Gmail, and Excel
- Ability to manage a diverse team and provide ongoing coaching and mentorship
- Flexibility to work varying hours, including weekends, holidays, and overnight shifts as required
- Master's Degree in Business Administration (MBA) or related field
- Certification in Lean, Six Sigma, or similar process improvement methodologies
- Experience managing both salaried and hourly workforces in a large-scale distribution or fulfillment center
- Strong problem-solving skills and the ability to handle changing priorities in a fast-paced environment
- Interest in long-term career development through assignments across multiple facilities
Pay Range
$155,000—$220,000 USD
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Salary : $155,000 - $220,000
