What are the responsibilities and job description for the IT Support Specialist position at Quotient Sciences?
Quotient Sciences is a drug development and manufacturing accelerator providing integrated programs and tailored services across the entire development pathway. Cutting through silos across a range of drug development capabilities, we help biotech and pharma customers save precious time and money in getting drugs to patients.
We employ more than 1,100 talented individuals globally, located at state-of-the-art development, manufacturing and clinical facilities in the UK and USA.
Science, Agility and Culture are the core components that define Quotient Sciences, enabling us to do what we do in the way that we do it. People join Quotient Sciences because we are a respected member of the drug development community that’s focused on innovation and are driven by an unswerving belief that ideas need to become solutions, and molecules need to become cures, fast. Because humanity needs solutions, fast.
S
The The Role
When applying for a position with Quotient Sciences to be able to work in our organization you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined.
Our Commitment to Diversity, Equity and Inclusion
Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organization. As a global employer, we recognize the value in having an organization that is a true reflection and representation of our society today.
Specifically we will not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We employ more than 1,100 talented individuals globally, located at state-of-the-art development, manufacturing and clinical facilities in the UK and USA.
Science, Agility and Culture are the core components that define Quotient Sciences, enabling us to do what we do in the way that we do it. People join Quotient Sciences because we are a respected member of the drug development community that’s focused on innovation and are driven by an unswerving belief that ideas need to become solutions, and molecules need to become cures, fast. Because humanity needs solutions, fast.
S
The The Role
- Responsible for providing first level IT support to users and for assisting the IT Department with various projects. First level IT support denotes assisting the Head of IT and other IT Support staff to support users, servers, desktops, laptops, tablets and other IT based systems at Quotient Sciences – Miami
- Part of this job is also assisting the IT Department with its own projects, which include setting up user workstations, taking part in validation testing. This will require the IT Support Specialist to be a generalist who is eager to learn about and assist with many areas of the IT Department.
- To comply & adhere to GCP guidelines and regulations as required of this role
- Supporting a Windows based Microsoft Active Directory service network
- 24/7 operational support of environment with a rotation on call
- Responsible for providing first level of support to eSource / EDC workstations as well as employee workstations used in the regular course of business. Including mobile devices as necessary
- Investigates new technologies to assist with first level support
- Documents the maintenance records of workstations as required per any relevant Standard Operating Procedure (SOP)
- Documents and maintains records of employee access to computer systems
- Performs all computer and printer-related support
- Assists in monthly service patches, OS upgrades, initial configuration of new systems and ongoing configuration to workstations as necessary
- Assists in validation projects as required
- Understands and assists with validation testing per Quotient Sciences – Miami, Standard Operating Procedures
- Assists with executing Change Control requests
- Familiarized with 21 CFR Part 11
- Assists with all other duties as assigned
- Familiarity with Microsoft Windows
- Familiarity with setup of desktop computers
- Highly skilled with Microsoft Word, Excel, and Power Point
- Must have a high school degree or higher
- Must be a quick and active learner
- No past professional IT experience necessary, but proficiency with computers required
When applying for a position with Quotient Sciences to be able to work in our organization you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined.
Our Commitment to Diversity, Equity and Inclusion
Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organization. As a global employer, we recognize the value in having an organization that is a true reflection and representation of our society today.
Specifically we will not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
