Office Manager

The office manager supports agency operations by maintaining office systems and ensures staff compliance with administrative policies and procedures, quality management, staff development and training.The office manager works in conjunction with management to ensure organizational effectiveness through the management teams, the implementation of procedures, organization strategies and policies and procedures

Responsibilities of the Office Manager:

• Maintain office services by organizing office operations and procedures; control correspondence; designing filing systems.
• Provide historical reference by assigning with development of procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Assist with the design and implementation of office policies, standards, and procedures; measure results against standards; make recommendations as needed.
• Complete operational requirements by scheduling and assigning clients to employees; following up on work results.
• Keep management informed by reviewing and analyzing special reports, summarize information, and identify trends.
• Maintain office staff by assisting in the recruiting, selecting, orienting, and training of staff.
• Maintain office staff job performance results by assisting with the coaching, counseling, and disciplining of employees and planning, monitoring, and appraising of job results.
• Maintain professional and technical knowledge by attending educational workshop; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Conduct research, collect, and analyze data to prepare reports and documents
• Account for caseload billability.
• Oversee systems and controls
• Assist with recording and maintaining current program data for trend development.
• Participate in monthly case management evaluations.
• Monitor, screen, respond to and distribute incoming communications.
• Writing emails, transcribing notes, faxing, copying, and creating spreadsheets or printing documents

Skills Required:

• Listening and Communication Skills, Interpersonal Skills, Organizational skills, Computer Skills.

Job Qualifications:

• Ability to adapt quickly and adjust workload to accommodate competing priorities.
• Flexibility and ability to manage multiple competing priorities effectively.
• Ability to work with diverse groups of professionals and facilitate organizational change
• Knowledge of MS Outlook, MS Word, MS Excel
• Must have minimum high school diploma