Ocean Export Operations

Position Purpose:

Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Ocean Export consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase margin on each shipment.

Responsible for main tasks:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordinating Operations for Sea freight Exports

• Ensure customer support documentation is available and correct.
• Book freight with carriers and consolidators and obtain freight rates.
• Arrange pick up and on behalf of the client/agent as required.
• Registration of shipments.
• Accurate completion of Bills of Lading.
• Operating customs exit systems, ensuring relevant input data is recorded for obtaining E.C.N clearance.
• Report to customs where relevant.
• Ensure timely delivery to carrier’s consolidators, packing depots, costing invoicing and collection of correct charges.
• Ensure compliance with all regulations prescribed by USA customs & FMC.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly reviews reports to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manages allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets.
• Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
• Keep in touch with competitor activities and industry trends, attend industry-related functions and seminars when required.
• Deploys information about all contracts with customers and supplies to all parties.

Financial and Accounting Functions

• Resolved export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
• Process sea freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment and providing any supporting documentation for overdue payments.
• Ensures the department (cost center) achieves it financial and quality objectives.

Required skills and qualification/ education/ studies:

• High school graduate or qualification preferred
• Knowledge of related computer applications
• Familiar with basic freight forwarding procedures
• Globally awareness of country geography
• Two years of previous related experience required
• Demonstrated customer services skills
• Superb administration skills
• Attention to detail and accuracy
• Well organized and a problem solver
• Able to work under pressure and meet deadlines
• Shows resilience while staying calm under pressure
• Customer focused and well-organized Communication skills are clear and concise
• Shows initiative and drive
• Team orientated

Benefits:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Salary $45,000- $62,000