What are the responsibilities and job description for the Lead BMC Helix Service Desk Professional position at R3 Management Services?
Job Description
Job Description
Salary : $65,000.00 - $90,000.00
A Lead BMC Helix Service Desk Professional is responsible for overseeing the implementation, configuration, and operation of BMC Helix Service Desk solutions within an organization. They lead a team of service desk administrators and analysts to ensure efficient incident management, problem resolution, and service request fulfillment. The Lead BMC Helix Service Desk Professional plays a key role in optimizing service delivery processes and enhancing user satisfaction through effective use of BMC Helix Service Desk capabilities.
Required Certification
- ITIL 4 Managing Professional certification
- BMC Certified Professional certification
Years of Experience
Minimum Education Experience
Required Skills
Functional Responsibilities
Trinty-Next Step is an equal opportunity employer and prohibits discrimination and harassment of any kind. Trinty-Next Step is committed to the principle of equal employment opportunity for all employees and job applicants and to providing employees with a work environment free of discrimination and harassment. Employment decisions at Trinty-Next Step are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Salary : $65,000 - $90,000
