What are the responsibilities and job description for the Scheduling Associate position at Race?
Job Title: Scheduling Associate
Reports to: Dispatch manager
Location: Tehachapi
Employment type: Full time (weekend/holiday shift may be required)
FLSA: Non-exempt
About Us:
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike.
Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.
In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts towards building world-class fiber networks and offering gigabit internet service to communities throughout California.
About This Job:
Maintain the Field Technicians daily schedule, installs and service calls. Maintain Customer data w/ current info provided by technicians. Need to maintain clear communications with department manager, employees, and customers.
What You’ll Do:
- Schedules site surveys, drops, installations and upgrade services for data video and phone.
- Speaks with customers over the phone to schedule, remind and follow up on appointments.
- Sends email/text reminders to customers or clients when appropriate.
- Coordinate with the dispatch Department based on daily schedule.
- Resolves appointment conflicts for field technicians and customers.
- Record and maintain customer records/notes including daily install and upgrade calendar.
- Respond to questions from Manager, other team members and other departments regarding schedule availability.
- Receive incoming calls from customers.
- Manage Sage and Pitstop (CRM systems) Queues.
- Perform other duties as assigned.
What You’ll Bring:
- High School Diploma or general education degree (GED).
- Two years related experience and/or equivalent combination of education and experience.
- Spanish is a plus.
- Detail oriented with strong organizational and computer skills.
- Proficient in MS Word and Excel.
- Excellent communication and problem-solving skills with proven customer service skills.
- Strong time management skills with proven ability to follow directions.
- Ability to assess and prioritize tasks.
- Team player with excellent collaboration skills.
- Geographical knowledge of service area and ability to read maps.
As Part of our Team you'll Enjoy:
- 100% premium paid for medical, dental, vision and life for all our employees!
- An excellent 401 (k) with 100% Employer-matched up to 4%
- Working to bridge the digital divide between rural and urban areas, providing much needed services to those whom don't have access to reliable internet
- Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family
Race Communications is an equal opportunity employer
Salary : $150
