What are the responsibilities and job description for the Assistant Manager / Lead Concierge position at Radiance Medspa Louisville?
Job Description
Job Description
Company Description
Radiance Medspa specializes in non-surgical medical aesthetic products and services. In business for 19 years, Radiance is a leader in the aesthetics industry with locations in Florida and Colorado.
Role Description
This is a full-time on-site role for a Lead Concierge / Assistant Manager in the Aesthetics Industry at Radiance Medspa located in Louisville, CO. The role involves managing concierge services, sales of skin care products and services, handling bookings, patient check-in and check-out, managing patient accounts and billing, communicating with clients, performing receptionist duties, managing store inventory and purchasing, managing staff schedules, supporting the team, and providing exceptional customer service on a day-to-day basis.
Qualifications
- Proven track record in retail sales
- Minimum 3 years of experience working in the Medspa industry
- Proficient in concierge services, booking, and patient account management
- Proficient in receptionist duties and customer service
- Strong interpersonal and organizational skills
- Attention to detail and ability to multitask
- Strong marketing and advertising, and merchandising skills
- Familiarity with patient financing, memberships, and loyalty programs in the Aesthetics industry
- Knowledge of targeted marketing strategy and execution best practices
- Proficient in learning and mastering computer software programs
- Some personnel management experience
- At least 1 year experience with scheduling software. Experience with Nextech EMR a plus.
- Associate's or Bachelor's degree preferred
Company Benefits and Perks
Radiance provides a competitive and comprehensive offering of benefits for its team members including :
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