What are the responsibilities and job description for the Desktop Support Technician position at Radiant Digital?
Position: Desktop Support Technician
Location : Warwick,RI .
Duration: 12 months
The purpose of this solicitation is to hire an experienced Junior Desktop Support Specialist. A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required. Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended. Experience in large scale asset deployments would be beneficial. The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests. Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.
