Administrative and Human Resources Assistant, Mostly Remote

Must reside in Riverside County or San Diego County; this is a mostly remote position with some in-person meetings required. Must have at least 3 years of administrative and/or H.R. experience and be familiar with Riverside County geography for this position. Full-Time (40 hrs./week). PLEASE READ THROUGH THE ENTIRE JOB DESCRIPTION AND INCLUDE ALL REQUIRED COMPONENTS IN YOUR APPLICATION.

We anticipate that we will receive a lot of applications for this position and as a result, we use a very thorough screening process. In order to stand out and be considered, please be sure to: follow all directions (see below), include your resume & cover letter, and answer all application questions. Incomplete applications will be dismissed. We would love to consider you for this great position, so please read the following carefully.

REMOTE, WORK-FROM HOME POSITION:

This is a mostly work-from-home, remote position; must be available for in-person meetings (up to ~1-2x/month, more or less) in the Temecula Valley and/or San Diego County areas. This position requires daily access to a quiet, distraction-free space where you can completely focus and attend to all tasks during all work hours, and keep an organized work space. We love kids! If you have kids at home, they will need to be supervised by another adult while you work; this position requires your full, undivided attention.

ABOUT US:

Radiant Kids Therapy was established in 2018 and has quickly grown to over 50 Speech, Occupational and Physical Therapists (a mix of part-time and full-time). Our large and continually growing clientele base is made up of over 600 children from ages 0 to 18. Our amazing therapists provide in-home services (in the clients’ homes) throughout all of San Diego County, so we do not currently have a central office or clinic space.

ABOUT THE POSITION:

We are in search of an experienced, high-caliber, great communicator to join our amazing Administrative and H.R. Team! This position will entail a variety of responsibilities and provides the unique opportunity for you to work in both the H.R. and Administrative departments.

• First: In the first 2-3 months, you would start with a hybrid HR/Admin position, by covering many aspects of the H.R. Manager’s position while she is on maternity leave, working in tandem with the Executive Director, as well as administrative responsibilities.
• Following that: you would transition fully to the Administrative Team, with a variety of administrative responsibilities, such as: new client referrals and intake, client communications, scheduling, and more. You would receive ample training and support in both aspects of this hybrid position.

WHY THIS IS AN AMAZING OPPORTUNITY:

You would be joining a stellar team of hard-working, high achievers with a passion to help kids and families. Radiant Kids Therapy has grown quickly in its first several years and continues to grow, meaning great opportunities for career advancement over time. We are in a very exciting stage of growth and expansion across several areas of the organization. We promote a supportive, positive, caring company culture. We also greatly value family and work-life balance.

Our leadership & admin team are truly the cream of the crop, and our incredible SLPs, SLPAs, OTs, PTs all do what they do because they are caring individuals who want to help kids and change families' lives for the better. Our administrative team plays a vital role in helping kids get the services they need, which ultimately has a great impact on the lives of those kids and families. Being part of this mission makes the Administrative Assistant role even more meaningful and rewarding!

Schedule and Start Date:

Preferred schedule: Monday - Friday, 8 am - 5 pm (with a 1 hour lunch break)

Preferred start date: Mid-March (possibly starting training as soon as early March)

Primary roles and responsibilities will include, but are not limited to:

HR Assistant-related:

• Hiring Assistant: Job posting, reviewing applications, recruiting, communicating with candidates, scheduling and conducting or participating in interviews, reference checks, offers, negotiation communication. Often serves as the face of the company to potential new employees.
• Set up new and maintain existing personnel files (electronically)
• New employee onboarding and orientation; employee offboarding
• Setting up new and managing existing employee benefits
• Assisting with various company projects and practices, such as monthly gift card drawings, managing social media posts, etc.

Administrative Assistant/Scheduling-Related:

• Administrative: Frequent communications with parents/caregivers of clients, fellow administrative team members and therapist team members
• Processing referrals and new client intakes
• Managing therapist schedules and all of the communications, record-keeping, and highly detail-oriented work that entails
• Supporting the professional therapy team (licensed SLPs, SLPAs, OTs and PTs), making their jobs easier in any way you can
• Effectively managing the client wait list and flex scheduling list
• Manage student observation inquiries
• Regular virtual team meetings

A strong candidate for this position will possess the following required qualifications & experience:

• Must live in Riverside County or San Diego County and be familiar with Riverside County and San Diego County geography and traffic patterns as all of our services are home-based. This necessary knowledge applies strongly to both the Hiring/HR and Administrative/Scheduling sides.
• Must be available to drive to Temecula &/or San Diego areas for in-person meetings, up to 1-2x/month (sometimes more or less).
• At least 3 years of paid experience in an administrative and/or H.R. role (bonus points if it's in therapy/healthcare, home-based services or a related field).
• Able to pass a background check
• Experience in working with Speech, Occupational and Physical Therapists or a related healthcare field, and a solid understanding of the therapy field, is strongly preferred.
• Extroverted, warm personality and people-person; loves people and loves kids (the heart of our company)
• Highly personable; able to quickly establish and maintain excellent rapport with candidates, parents of clients, teammates, supervisors, & healthcare professionals
• Extremely organized, great attention to detail, efficient, multi-tasking, excellent writing skills, always professional
• Able to support the needs of the business, the SLP/OT/PT team members, the administrative team and the parents and families of clients
• Able to receive and give feedback with grace
• Strong character, integrity, strong work ethic, strong moral compass, kindness, respectfulness, genuineness and positivity
• Extremely tech-savvy; very strong software, web & technical skills, including experience with: Google Drive (particularly Google Sheets or Excel), Gmail and Word.
• Strong communication skills, both in writing and speaking
• Experience navigating complex EMRs is preferred (we use Raintree); ability to learn an extremely complex EMR quickly is required.
• Ability to notice minute details and follow instructions well, like this requirement that you spell your full name backwards at the top of your cover letter
• Energetic and highly motivated to consistently reach and exceed productivity goals
• Flexible and able to shift gears multiple times per day
• Able to manage the occasional upset parent phone call with unwavering professionalism, grace, confidence and kindness
• Team player: able to work very well in a collaborative team environment. We value and are protective of our uniquely positive, collaborative, kind and communicative administrative and leadership team culture
• Able to maintain strict confidentiality (HIPAA) with clients’ protected health information

Compensation & Bonus Structure:

• Hourly Rate: $20-25/hour (DOE)
• High Monthly Bonus Opportunities: Once you transition into an Administrative and Scheduling role, you will have the potential to achieve monthly bonuses. For reference, our current full-time Schedulers average over $1,000/month in bonuses.

Benefits:

• PTO (2 weeks/year)
• Paid Holidays (10 days/year)
• Excellent Health, Dental, Vision and Life Insurance Benefits
• 401K Employer Matching
• Home internet & utilities stipend
• Company equipment provided (laptop, monitor, etc.)
• Opportunities for growth in a quickly-growing company

To apply, the following components are required:

1) Resume

2) Cover letter

3) Please be sure you've read through the entire job description to ensure it's a good fit

4) Answer all application questions

Applications that do not include all of these components will be dismissed. We are looking for a very strong candidate who is excited about this specific opportunity with Radiant Kids Therapy.

Tip for success: The more specifically your cover letter addresses some aspects of this job post, the more likely you'll stand out from the crowd. Let us know why YOU are the perfect fit we're looking for! Please address the cover letter to our H.R. Manager, Nicole Berney.

Please apply ASAP if you're interested, as this job post may not stay up for very long! We anticipate a large number of applicants for this position. Please only apply directly through really in order to avoid your application getting lost (we track all applications directly through really).

If you would like to follow up on your application, you may also email us directly after applying through really, but please do not call the office to follow up; you can find our email on our website. We may or may not be able to respond, but we don't mind a follow-up email if you wish to send one.

We look forward to hearing from you and considering your application! Thank you for your interest in joining the Radiant Kids Therapy team!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• In a nutshell, what makes you a great fit for this position?
• 1) What city and zip code are you located in? 2) Please also describe your familiarity with Riverside County and/or San Diego County geography and traffic patterns, if applicable. How did you gain this familiarity?

Note: Although this position is mostly remote, candidates must be located in Riverside County or San Diego County, should be familiar with Riverside County or San Diego County geography and traffic patterns, and must be able to meet in person in Temecula Valley or S.D. County periodically (up to 1-2x/month).

• 1) Would you be available to start on or around early-to-mid March? 2) Would you be available to work Monday - Friday, 8 am - 5 pm? If not, please indicate your availability or any pertinent details.
• Compensation for this position is $20-25/hr. (DOE), with the addition of potential monthly bonus opportunities after the role transitions from an HR/Admin hybrid role fully to the Administrative Team. Please indicate your understanding and openness to this pay structure here.
• How is your previous paid work experience relevant to this role? Please specify your paid administrative office and/or H.R.-related work experience.
• Please describe your level of familiarity and amount/years of experience with each of the following:

1) Google Sheets and/or Microsoft Excel
2) Google Drive/Workspace (Gmail, Google Drive, Google Docs/Forms/Sheets, etc.)
3) EMRs - if you have used an EMR, please describe which one(s), for how long, your level of familiarity, etc. If you have any prior experience with Raintree (the EMR we use), please note that here.
4) HIPAA and PHI confidentiality, regulations, etc.

Education:

• High school or equivalent (Required)

Experience:

• paid administrative office: 3 years (Required)
• medical or clinical administrative/office: 3 years (Preferred)
• Human Resources: 3 years (Preferred)

Ability to Commute:

• Temecula, CA 92592 (Required)

Work Location: Hybrid remote in Temecula, CA 92592

Salary : $20 - $25