What are the responsibilities and job description for the Dosimetry Support Specialist position at Radiation Detection Com?
Job Description
Job Description
Position Summary
The Dosimetry Support Specialist is a dynamic role that combines the responsibilities of a Customer Service Technical Representative and a Dosimetry Investigation Specialist. This individual performs in-depth investigations into dosimetry results, resolves complex issues, troubleshoots technical challenges, and addresses customer inquiries. The role requires frequent interaction with Customer Success Representatives, the Quality Assurance personnel, Health Physics Support personnel, and various other departments within the organization.
Essential Duties and Responsibilities
The essential functions of the role include, but are not limited to :
- Contact customers regarding their dosimetry results, ensuring clear, accurate, and effective communication, particularly for high-risk, technical discussions.
- Provide technical support to customers via telephone, email, chat, and written correspondence.
- Conduct investigations into dose results at the request of clients or internal teams.
- Research complex technical issues using policies, procedures, product documentation, and technical resources. Summarize findings and propose resolutions in a clear, written format.
- Handle advanced records research, including effective dose equivalent (EDE) calculations, control subtractions, and corrections to occupational radiation dose reports.
- Act as a liaison between customers and internal teams, including Sales, Operations, Analysis Laboratory, Quality Assurance, and Management.
- Provide feedback on adverse customer trends and suggest service improvements.
- Assist and participate in internal quality audits to ensure compliance with NVLAP / ISO 17025 standards and company procedures. Support preparation efforts for external audits and inspections.
- Document product and process non-conformances, perform root cause analysis, and assist in implementing corrective actions.
- Participate in testing new dosimetry products and services, providing feedback to improve quality and functionality.
- Suggest enhancements to product features or processes based on investigation outcomes and customer needs.
- Maintain accurate and detailed records of investigations, resolutions, and customer communications.
- Create clear, actionable summaries for management and team.
Minimum Qualifications Knowledge, Skills, and competencies for success
Bachelor’s Degree in Health Physics, Health Sciences or equivalent experience in the field of Dosimetry.
3 years industry or related experience.
Exceptional attention to detail, with a commitment to accuracy and quality.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Benefits :
