What are the responsibilities and job description for the Front Desk Supervisor position at Radisson Duluth-Harborview?
The Radisson Holel Duluth Harborview is now accepting applications/Resumes for Front Desk Supervisor. Front Desk Experience is a must. The qualified candidate will also have an outgoing personality, be a leader, be a team player with skills with dealing with people on a one to one basis. We are currently looking for a Full time associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide associates with the information needed to perform their job effectively.
Orient associates to the department and hotel and provides on-the-job training on job responsibilities.
Prioritize and assign work.
Provide feedback to the associates and department manager on the associate’s performance of job responsibilities.
Provide guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
Greet guest and process hotel registration.
Keep current on and promote hotel accommodations, services, and area attractions.
Respond to customer inquiries for information.
Arrange for services requested by the guest by working with other departments as appropriate.
Remain current with developments in the hotel by reviewing and updating the communication log.
Identify and record special billing instructions and notify Accounting department.
Complete other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have ability to work well in a team environment and motivate teams to sustain exceptional levels of performance.
Must provide and clarify information so that co-workers, customers, and suppliers understand and can take action.
Must be able to foster trust and cooperation among co-workers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Must have ability to demonstrate personal ownership of tasks and follow through to obtain the required results.
Must be skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Must understand the reservations process including, distribution channels and reservations flow.
Must demonstrate ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels.
Must demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.).
Must be skilled in utilization of point of sale systems and/or other back-of the house systems.
Must have knowledge of available products and services and suggest alternatives.
Must understand the reservations process including, distribution channels and reservations flow.
SUPERVISORY RESPONSIBILITIES
Ability to supervise multiple associates.
EDUCATION and/or EXPERIENCE
1-2 years related experience in the front office.
LANGUAGE SKILLS
English is a must and other languages are a plus.
MATHEMATICAL SKILLS
Ability to handle cash and credit transactions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Continuous standing.
Shift pulling out cash drawers, key drawer, and safety deposit boxes.
Bending and lifting may be required.
What we do for you.
Competitive pay
Medical (FT)
Dental (FT)
Vision (FT)
Health Savings Account (FT)
A hot meal during your shift
Parking for your Automobile (available most times)
On the Duluth Transit line
Hotel discounts around the country
If you are that star we are looking for, we want to hear from you!!! Please send your resume to the email address provided, and we will contact you.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
