What are the responsibilities and job description for the IT - Tech Support position at RADIUS AEROSPACE INC?
Are you looking to advance in an IT career? This might be the perfect job for you. Come join our unique aerospace business in a customer service IT role.
Build a career at Radius Aerospace- Hot Springs! We offer a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced and high-energy. You'll be surrounded by people who are passionate about what they do.
Radius Aerospace– Hot Springs is a leading manufacturer of sheet metal parts and assemblies used in the aviation industry. We utilize a wide range of metal forming techniques and special manufacturing processes, servicing the commercial, military, regional jet, helicopter, and general aviation markets.
Position Summary
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and also installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
Essential Duties & Responsibilities
- Know and follow general company and corporate policies and procedures.
- Know, understand, and follow department policies and procedures.
- Maintain desktop and laptop computers including maintenance windows and patches.
- Assist with ERP – Syteline troubleshooting, working with appropriate teams to resolve issues as a priority
- Act as a level 1 support people to help troubleshoot issues for the local and remote sites as needed.
- Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s.
- Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting.
- Responsible for imaging, configuration and deployment of new Windows workstations and any/ all Desktop software.
- Support Hybrid Active Directory 2016, Office 365, TEAMS, Sharepoint, INTUNE and Microsoft based software
- Support as required for Radio Frequency devices, Handhelds and Wireless Access Points. To include Apple IPHONE and IPAD IOS support
- Communicate with clients/vendors/end users as needed to support Client VPN needs.
- Answer inquiries received at the Help Desk and accurately classify, prioritize and record the service requests
- Provide on call technical support.
- Special projects as identified.
- Report to work on time, follow instructions from supervisor or management, interact well co-workers, understand and follow work rules and procedures.
- Other duties as needed or assigned.
Education and Experience:
- High school graduate or GED
- Associates degree or higher in related field
- Technical certification preferred
- Minimum 2 years of experience supporting an applications, hardware, and windows operating systems
Knowledge, Skills and Abilities:
Computer Skills
To perform this job successfully, an individual should possess basic computer proficiency and functional knowledge with applications and activities including (but not limited to):
- Knowledge in Microsoft operating systems and office products including Windows Server.
- Knowledge of VMWare and / or other Hypervisor solutions.
- Experience with Dell & HP computers and servers.
- Printer configuration and support.
- Networking - Cisco switches and wireless AP's / WLC.
- Cisco VoIP phones and systems.
- Engineering based software solutions such as Catia, eNovia.
- MES and other A&D Shop Floor applications.
Language Skills
- Ability to read and write the English language.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Other Skills, Abilities, and/or Qualifications required for an individual to perform the job successfully include:
- Excellent Customer Support skills.
- Able to work within a fast paced, changing, high energy environment.
- Able to communicate effectively within a virtual team environment.
- Strong analytical, quantitative and problem-solving skills.
- Able to work independently with limited supervision.
- Detail Oriented.
- Proactive; internal drive to continuously and successfully meet goals.
- Focused on continuous process improvement.
- Strong project management and communication skill
- Experience with a ticketing system documenting all incidences, requests and change tickets as they happen
- Hold a valid driver's license with a clean record
- Safely drive a vehicle within the site to provide hands on support for the location.
Must be able to adjust schedule to meet business needs which may include on-call, evenings, weekends and overtime
Employee Benefits: Our employees are our most valuable asset. We strive to offer competitive compensation and benefits that include:
- Competitive salary
- 401k with company match
- Medical insurance
- Dental insurance
- Prescription Medication Coverage
- Vision Insurance
- Disability benefits
- Life insurance
- Generous paid time off program
- Paid holidays
- Tuition reimbursement
- Casual dress
To learn more about what we do, who we are, and what we value, please visit our website at http://www.radiusaerospace.com.
*** Radius Aerospace is an Equal Opportunity Employer (M/F/D/V) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. ***
*** In order to maintain our Drug-Free work environment, successful completion of a pre-employment drug screen is required. ***
*** Recruiters/Staffing Agencies: No phone calls without a previously signed service agreement in place please ***
**If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Human Resources at 317-642-5770.**
