Litigation Intake Specialist

Hiring a FULLY REMOTE Florida Personal Injury Intake Specialist that is SPANISH SPEAKING (Must be in south Florida)

Do you feel undervalued while working at a large personal injury firm? Do you want to work remotely? Do you like to leverage technology at work? Do you want to help people who are in a difficult and sometimes life-altering situation? Do you want to fight for someone else’s rights and fairness?

If so, KEEP READING! (read until the end)

We are an entrepreneurial personal injury law firm that is on track for aggressive growth and we need an experienced personal injury intake specialist to join our team and be a total superstar – working directly with the owner to support the team and help our clients.

We love to help people learn and grow. We need a Case Manager with experience in personal injury. The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal hand-holding.

This is a full-time position where you are expected to manage a caseload, so you absolutely must be able to work remotely for 40 hours per week. Initial employment compensation will be based on your experience, with opportunities for increases after that. There is an opportunity for bonus compensation for those who can demonstrate their profitability.

If this exciting opportunity appeals to you, please follow the instructions listed below. APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.

Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph explain what you believe are the 3 most important qualities needed in someone who works with personal injury clients and why you believe they are the most important qualities. In the second paragraph, explain why you applied to this particular ad. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.”

We look forward to reviewing your application.

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  Your primary responsibility will be answering phones, providing excellent customer service, and coordinating client intake.
• We view this position as vital to our growth as the premier personal injury law firm in South Florida.

Are you passionate about helping people? Can you listen to people's stories and needs to help move them toward a decision that will improve their lives? We're looking for someone whose kindness lights up a client's day when they speak to our office; someone whose smile and helpfulness can be heard across the phone lines; and someone who is motivated by their desire to work in the legal field.

Who Are We?

We are a rapidly growing personal injury law firm in Florida. We help people get compensated for their injuries due to another person’s negligence. We are here to guide clients through the legal system, achieve positive results, and help them get better and get paid for their injuries.

We have a fast-paced practice and we rarely have "slow days." We attribute our reputation and growth to great client service and dedicated loyal teamwork. We put a great deal of emphasis on both within our office in order to offer an open and positive work environment.

It is incredibly important to us that clients come out of an extremely emotional process feeling that they had a legal team behind them who really cared, fought for them, and gave them a voice.

Who Should Apply?

The person we hire will know what it means to-build relationships- not just with clients and our team members, but with every person who interacts with our firm. Law firms are driven far more by relationship marketing than any other kind. Our Client Intake Coordinator is the first point of contact for our firm and the person we hire will value that responsibility and understand its importance to the firm's growth.

We have a culture of being tough, self-starters who dedicate our time to helping others. If this sounds like you, then you'll have success with us.

Responsibilities:

The person we hire will have great time management skills. This job will require all of the following:

• Handle new client calls with enthusiasm and compassion in order for the client to sign after the first call
• Processing client intake paperwork in our case management system
• Oversee the smooth transition of new cases to the legal team
• Follow up with potential new clients who have not yet retained the firm
• Maintain a tracking system to monitor leads, new clients, and referral sources
• Treat a call or meeting at 4:30 on a Friday (or the weekend) with the same care and compassion as one on a Monday morning
• Convey confidence and show empathy to our new potential clients who contact us by phone, web form, or live chat
• Participate in weekly department meetings, and maintain KPIs, data, and metrics

Qualifications:

• Compassionate and empathetic personality
• Accepting constructive criticism
• Extreme attention to detail
• Customer service experience
• Ability to understand the sales process and how intake plays a vital role in that process
• Exceptional English speaking skills and communication
• Fluent in Spanish is required
• Exceptional computer skills and the ability to learn new software quickly
• Must be a tough person who is curious and wants to get better every day
• Self-starter who takes initiative

$40,000

• Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
• Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base

• Sales or customer service experience highly valued
• High school diploma or equivalent required; Bachelor’s degree preferred
• Solid data entry, spreadsheet management, and computer skills
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Previous experience with CRM and case management software desired

Rafaeli Law PLLC is a virtual personal injury law firm that leverages technology to provide our clients with the best results and provide our employees with the best resources.