Help Desk Technician I

Job Description

RaganSmith, a Pape-Dawson company, is seeking a full-time Help Desk Technician based in our Nashville office. This position is responsible for assisting with maintaining all company networks, equipment, and software. This role will assist as a system administrator for all four offices in Nashville, Murfreesboro, Franklin and Chattanooga. Occasional day travel to these offices is required.

Responsibilities

• Ensure efficiency with company servers and networks
• Assist with company cyber security efforts and awareness
• Provide assistance for employee and system troubleshooting
• Maintain company equipment and build new machines as needed
• Provide equipment and system access for new employees
• Install and configure system software
• Additional related duties as needed
  
  

Qualifications

• Bachelor’s or Associate Degree in Information Technology or related field preferred
• 1-3 years of related IT or system administration experience
• Familiarity with system networks
• Ability to communicate proficiently and problem solve
• Excellent time management and organization
• Experience with Office 365, Adobe Cloud, and AutoCAD preferred
  
  

Benefits

• Health, dental, vision, and life insurance
• Long-term and short-term disability coverage
• Generous PTO and paid holidays
• 401(k) safe harbor contribution plus 10% employer matching
• Annual salary review and bonus
• Tuition and gym reimbursements
• Parental leave
• Flexible work environment
• Focus on work-life balance
  
  

RaganSmith was founded in 1933 as a land surveying company. More than nine decades later, we have grown into an interdisciplinary consulting firm of experienced civil engineers, landscape architects, transportation experts, savvy surveyors, and brilliant land planners serving the private and public sectors. In 2024, RaganSmith joined the Pape-Dawson family of companies. Pape-Dawson is an industry-leading, future-focused civil engineering and professional services firm with nationwide locations.

RaganSmith is an equal opportunity employer recognizing the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, and/or protected veteran status in accordance with governing laws.

EEO Statement

All qualified applicants for Pape-Dawson Engineers will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.