What are the responsibilities and job description for the Customer Service Specialist position at RailUSA LLC?
Normal Work Schedule :
Hours of Work : Variable. As scheduled by management.
Days of Work : Monday - Friday, occasional weekend
Note : The hours of work are established as needed by operations and at the direction of management and are subject to change by management as required.
DUTIES AND RESPONSIBILITIES
- Uses Wabtec's RailConnect system daily to track, trace and monitor I / B and O / B interchanges.
- Works with customers to ensure cars are released and billed after loading / unloading
- Ensure Automation for I / B and O / B storage charges as well correct storage status
- Monitors I / B waybills to confirm established blocking rules apply and / or create blocking rules as necessary
- Monitor car movement history on traffic to ensure car hire is not erroneously charged
- Liaison between foreign carrier's customer service, Pinsly customers and independent 3PL companies
- Work with Operations team to manage / correct status of online equipment
- Assists in entering B / O information to ensure proper car record for defective equipment
- Creates new customer profiles, set up accounts and train customers in RVP
- Creates and maintains master files in RailConnect
- Creates billable charges for customers failing to enter car movement information in RVP
- Schedule pipeline information reports for customers and Operations
- Fuel Surcharge calculation and entry to RailConnect
- Car Hire support
- Support additional projects as assigned
REQUIRED SKILLS / ABILITIES
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
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