What are the responsibilities and job description for the Customer Service Representative position at Rainbow Companies?
Rainbow Treecare (a division of Rainbow Companies) is seeking a Customer Service Representative to support our team! Whether you are already in the green industry or looking to grow your expertise, Rainbow is seeking a loyal, accountable, and hard-working team member to join us. We are looking for someone who excels at customer service, works well in a team environment, and is driven to succeed. This is a full-time position with regular hours from 8am to 5pm CST. We are a values-driven employee-owned company that provides science-based, innovative solutions in the home services industry.
As a Client Experience Coordinator, you will be responsible for providing exemplary customer experience for all clients. You must possess a deep knowledge of customer service principles and processes. You will excel in communicating effectively with businesses and team members within our Treecare division. Additional duties include providing administrative support to sales and production staff, managing files and records, and other office procedures. This role offers flexibility to work from home most of the time. However, there will be an expectation to attend in-person meetings and participate in specific projects at our Minnetonka office as needed.
What You Will Do:
- Responds promptly to all client questions by phone, email, and text
- Schedules consultations for customers as needed
- Keep detailed records of client interactions, transactions, inquiries, complaints, or comments, as well as actions taken
- Handles customer escalations with the support of the Customer Service Lead
Minimum Qualifications:
- High school diploma or equivalent
- Proficient in Microsoft Office (Outlook, Excel, and Word)
- Proficient in using phone software and headset
Preferred Qualifications:
- B.A. or equivalent
- 3 years customer service experience
- Experience in tree care, lawn care, or related fields
Physical Demands and Work Environment:
While performing the duties of this job, employees are regularly required to sit for extended periods of time, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
You Should Know:
Rainbow Companies was founded in 1976 with a vision to preserve the historic American elm trees in Minnesota. We have evolved into a multi-faceted company dedicated to serving clients around the world, transforming the way ecosystems are maintained. We lead with innovation and achieve predictable results through science-based practices, research, and training. Rainbow is a 100% employee-owned company, and our employees are the core of our success. We work collaboratively and foster teamwork through communication and integrity. We are guided by our core values in which we work and succeed. At Rainbow, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status. Rainbow Companies was recognized in 2019 & 2021 as a Top 150 Workplace in Minneapolis/St. Paul.
