Demo

Office Manager - Spanish speaker

Rainbow Restoration
Los Angeles, CA Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/18/2025

Bilingual (English / Spanish) Office Manager - Rainbow Restoration

Are you a bilingual self-starter who loves creating efficient systems and helping people? Do you have excellent communication skills in both English and Spanish? Are you skilled at using modern technology to drive processes in a fast-paced office environment? We're looking for someone special to join our team at Rainbow Restoration!

As our Bilingual Office Manager, you'll be the heart of our operations, managing administrative services and maintaining office systems while providing exceptional customer service to our diverse community. Your ability to communicate fluently in both English and Spanish will be crucial in helping people during some of their most challenging moments.

Why Join Our Team as a Bilingual Office Manager

  • Professional Growth : We invest in your development through comprehensive training, including specialized vocabulary for restoration and insurance terminology in both languages. Your success is our success!
  • Make a Real Difference : Your bilingual skills will ensure all members of our community receive outstanding care during difficult times. You'll be the reassuring voice helping Spanish and English-speaking customers navigate property restoration.
  • Career Advancement : With your unique language skills and ability to manage projects independently, your growth opportunities are unlimited. As we grow, you grow!
  • Leadership and Autonomy : You'll have the independence to make decisions and create efficient systems that serve our diverse customer base.
  • Industry Stability : Restoration services are always needed, providing you long-term career security.

Your Key Responsibilities

  • Provide exceptional customer service in both English and Spanish
  • Handle incoming calls from clients, insurance companies, and field staff in both languages
  • Manage customer communication throughout the restoration process
  • Schedule and coordinate services between staff, customers, and insurance companies
  • Process accounts receivable and handle collections with sensitivity
  • Maintain organized documentation and data entry in our systems
  • Serve as a cultural bridge between our company and Spanish-speaking customers
  • What Makes You a Great Fit

  • Fluent in English and Spanish (reading, writing, and speaking)
  • Outstanding customer service skills with a strong sense of empathy
  • Excellent attention to detail and organizational abilities
  • Team player mentality with a positive, can-do attitude
  • Ability to remain calm and professional in emergency situations
  • Experience with office software and willingness to learn new systems
  • Requirements

  • Fluent bilingual skills in English and Spanish (required)
  • High school diploma or equivalent (required)
  • Valid driver's license
  • Available for occasional after-hours emergency calls
  • Previous customer service experience (preferred)
  • Experience with restoration or insurance industry terminology (preferred)
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