What are the responsibilities and job description for the Front Office Clerk/Receptionist position at Rainbow Ryders Hot Air Balloon Ride Co.?
GENERAL SUMMARY: To provide superior, highly-personalized and memorable service to our guests – both face-to-face and over the phone
DESCRIPTION OF RESPONSIBILITIES:
- Recommending service upgrades and new offerings to management by collecting guest feedback, researching competition, and analyzing general tourism trends
- Engaging potential customers by answering service questions, suggesting trip solutions to best fit customer needs, and serving as a general tourism resource for both Albuquerque and Phoenix
- Resolving any/all guest issues effectively and efficiently; suggesting and implementing solutions to problems and following up with guests to ensure expectations are met
- Developing proficiency in the reservation system to manage all guest accounts and trip manifests
- Answering office phones with a friendly and helpful demeanor
- Booking flights and making changes to guest reservations
- Contributing to team effort by helping with general clerical tasks and other office duties
QUALIFICATIONS:
- Team player, multi-tasker, and self-starter
- Exemplary guest relations and service
- Efficiency in Word, Excel, and Google applications
- Engaging and personable
- Responsible and reliable
- Ability to work evenings, weekends, and holidays
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 39 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: Hybrid remote in Glendale, AZ 85307
Salary : $18
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