What are the responsibilities and job description for the Collections Specialist position at Rainey Used Cars?
We are seeking a detail-oriented and reliable Collections Specialist to join our team. In this role, you will be responsible for managing the collections of auto loans in a manner that is both friendly and firm. The ideal candidate will possess strong character, with an emphasis on professionalism, and the ability to maintain accurate, organized records of all customer interactions.
Why join our team?
- We have competitive pay and generous bonus structure.
- Great benefits package, including health, dental, and more.
- Positive, team-oriented work environment with opportunities.
If you are a hardworking, organized, and friendly individual who can handle collections with tact and firmness, we encourage you to apply!
Collections Specialist are responsible for many duties during a typical workday. A job description for an Account Manager may contain the following duties and responsibilities:
- Monitoring accounts: Keeping track of customer accounts and identifying overdue payments
- Contacting customers: Reaching out to customers to discuss debts and payment plans
- Negotiating payment plans: Working with customers to create payment plans that meet company policy
- Documenting communications: Recording all customer communications and activities in a system
- Handling customer questions: Responding to customer questions, complaints, and inquiries
- Strive to maintain excellent customer relations through professional conduct
Job Skills & Qualifications Required:
- Microsoft Office skills
- Excellent verbal and written communication skills
- Ability to stay organized on multiple projects while performing accurate work
- Willingness to abide by the Fair Debt Collection Privacy Act (FDCPA)
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Albany, GA 31705: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20