Collections Specialist

Raizan Solutions LLC is hiring for their client as a direct hire, and the company does not charge candidates.

Job Description

We are seeking a Collections Specialist, Credit to join a fast-paced and dynamic team. This role requires a proactive individual who can efficiently manage collections, perform reconciliations, and support credit and accounts receivable functions.

Key Responsibilities

• Portfolio Management: Follow up on an assigned portfolio of customer accounts, performing collection calls, customer deductions, and reconciliations.
• Credit Review: Assess daily credit holds by reviewing customer history and industry credit reports, ensuring timely release of orders. Escalate cases to Credit Analysts when necessary.
• Reporting & Analysis: Run and analyze weekly aging, deduction, and top account past-due reports to identify root causes of payment delays and deductions.
• Collections & Payments: Perform ongoing cash collections, ensuring timely resolution of outstanding balances.
• Stakeholder Communication: Regularly correspond with assigned sales reps and customer accounts to proactively resolve collection issues.
• Company Representation: Uphold company values in all decisions, actions, and processes, ensuring alignment with best practices.

Must Have

• Experience: At least 1 year of experience in billing, accounts receivable (AR), or credit and collections.
• Technical Skills:
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Basic understanding of billing processes, AR principles, and credit and collections procedures.
• Communication Skills:
  • Effective phone and email communication skills to professionally engage with customers and internal teams.
• Problem-Solving & Negotiation:
  • Proven ability to negotiate effectively and resolve payment or deduction issues.
• Customer Management:
  • Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
• Analytical Abilities:
  • Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.

Nice to Have

• Industry Knowledge: Experience in sportswear, retail, or fashion industries.
• Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
• Advanced Reporting Skills: Strong Excel skills, including pivot tables and complex formulas.
• Team Collaboration: Previous experience working with sales teams to proactively resolve collections and credit-related issues.
• Multilingual Abilities: Proficiency in multiple languages, especially for international customer accounts.

Additional Information

• Fast-Paced Culture: The company operates in a high-speed environment with quick decision-making and adaptability.
• Core Values: Employees are expected to embody company values in all processes and interactions.
• Sustainability & Innovation: Forward-thinking individuals who proactively solve problems will thrive in this role.
• Team Dynamics: Strong teamwork and relationship-building skills are essential, as this role requires frequent interaction with internal stakeholders and external customers.
• Global Brand Exposure: This position offers the opportunity to represent an internationally recognized company known for its industry-leading innovation.