What are the responsibilities and job description for the Night Auditor/Front Desk Clerk/Fulltime/Parttime position at Ramada by Wyndham?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess excellent guest service skills, a strong commitment to customer satisfaction, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
- Manage the check-in and check-out processes smoothly, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls, reservations, and messages with exceptional phone etiquette.
- Collaborate with other hotel departments to ensure seamless guest experiences and address any issues that may arise.
- Maintain front desk cleanliness and organization while adhering to hotel policies and procedures.
Experience
- Previous experience in guest services or customer service roles is preferred; experience in a hotel or resort setting is highly desirable.
- Familiarity with hotel management software and front desk operations is an advantage.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with an emphasis on guest relations and problem-solving capabilities.
- Excellent phone etiquette and proficiency in handling phone systems are essential for effective communication.
Join our team as a Front Desk Agent where your contributions will directly impact the guest experience!
Job Types: Full-time, Part-time
Pay: $12.21 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Elizabethtown, KY 42701 (Required)
Ability to Relocate:
- Elizabethtown, KY 42701: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
