Inside Sales Representative-St. Louis MO

Ramco Innovations is an Automation Solutions Provider (distributor) who has been in business since 1962. We sell technically applied products into the industrial marketplace. Ramco does business in Iowa, Nebraska, Kansas, Missouri, and Southern Illinois.

Job Summary:

The Inside Sales team is responsible for processing customer quotes and orders, disseminating information to various departments and arranging for the shipping of products to customers. Each Inside Sales Representative is assigned to a group of accounts to service in conjunction with the Outside Sales team. Additional responsibilities include funneling sales opportunities and ensuring pricing files are accurate on a daily basis.

Company Vision:

Ramco will be a place where passionate employees collaborate to deliver innovative, customized automation solutions with integrity and a relentless focus on our clients. As a trusted partner and enhanced services provider, we will bring value through cutting-edge technology, premier products, and the expertise of our team.

Primary Responsibilities:

• Receives request for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors via telephone, email, fax and standard mail.
• All unresolved matters and commitments must be followed-up daily, providing the customer with daily status updates as well. Proper notations must be made with status in the CRM.
• All customers will receive an order confirmation from the Inside Sales rep once the order is entered with information regarding the shipping method and delivery dates as well as providing accurate lead times.
• Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service.
• Utilize the CRM in order to update and maintain all customer account information.
• Works closely with shipping and receiving regarding deliveries of scheduled shipments.
• Makes price quotations immediately by phone on price book items with accurate delivery information.
• Prepares formalized quotes as requested by Customers and Outside Sales the same day.
• Checks with the Clerical/Accounting Department regarding credit concerns and status of customers when rush orders are received.
• Monitors open order report to check on delivery times of product to ensure on-time delivery for customer orders.
• Will attend Vendor training and Factory schools in order to maintain a high level of product and vendor knowledge.
• Recommend alternate products based on cost, availability or specifications.
• Process repairs and credits within 48 hours of receipt with accurate information.
• Utilize cross-selling, up-selling, add-on sales and offering promotional sales items to increase customer satisfaction and improve transaction profitability.
• Travel to customer sites to visit key customers in order to strengthen our business relationship (occasionally).
• Perform all other duties as assigned.

Qualifications/Requirements:

• High school diploma or equivalent Required; associate's degree in business, marketing or related field preferred.
• 1-3 years of sales, customer service, or telemarketing experience preferred.
• Strong communication and interpersonal skills.
• Ability to build and maintain customer relationships.
• Proficiency in cold calling, prospecting, and lead generation.
• Goal-oriented with results-driven mindset.
• Must have legible handwriting, Typing and data entry skills.
• Demonstrate effective written, verbal and communication skills.
• Ability to use Microsoft, Excel, Word and Outlook preferred.
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR)

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

Salary : $40,000 - $65,000