VoIP Support Analyst

Job Summary

Our client in Iowa City is seeking a Technical Support Analyst focused in netowk and systems support for a long term contract. This is 100% on-site in Iowa City.

IT Support Analyst position is a contract position with a duration lasting up to 12 months. This position will provide basic level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points - including both hard and soft phones.

Experience Requirements

• Experience (typically 6 months to 1 year) supporting an IT environment (preferably a a VoIP communications platform)
• Problem-solving skills and the ability to quickly learn new software
  
  

location: Iowa City, Iowa

job type: Contract

salary: $20 - 25 per hour

work hours: 8am to 5pm

education: Associates

Responsibilities

• Performs voice communication system migration activities utilizing various management tools and techniques
• Provisions voice communication end points with a high level of accuracy
• Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary
• Provides customer support and training on voice communications at time of installation
• Creates and maintains documentation on voice communication systems, services, and inventory
• Works within a centrally managed enterprise IT environment
• Interacts professionally and respectfully with all levels of organization personnel
• Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery
  

The Essential Functions Of This Role Include

• standing for 8 hours at one time
• working weekends
  
  

Qualifications

• Experience level: Experienced
• Minimum 1 year of experience
• Education: Associates
  
  

skills:

• VoIP
• Desktop Support
• Voice Communications
• Avaya Cloud
• Technical Support
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.